To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...

This will happen if you do not have access to YouTube, which hosts the videos found on the CU*Answers OnDemand site. To fix this problem, ask the IT person or network administrator at your credit union to enable access to YouTube. Another reason could be your browser. If you are having trouble witha particular video, try re-launching it using Internet Explorer rather than Chrome or other browser. The reason we are putting online course videos on YouTube now, instead of on our own server as   More...

As part of the monthly GUAPPLE management service, CU*Answers Network Services performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec. Important: Fully managing the GUAPPLE(s) can only be done if all of the network requirements for the GUAPPLE are met. Please refer to this article . Security updates - all GUAPP  More...

As part of the monthly iSweep management service, CU*Answers performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec. Important: Fully managing the iSweep(s) can only be done if all of the network requirements for the iSweep are met. Please refer to this article . Security updates - all iSweeps run a version of   More...

The answer depends on which network component is offline. The host in this case refers to the iSeries that runs CU*BASE member files and processes your member data. The online banking server refers to the equipment and programming that runs It's Me 247 online banking itself (there are actually multiple servers). If only the CU*Answers host is offline (online clients) - We can use the online banking servers to display a standard splash page explaining the situation. If for any reason we ca  More...

All CU*BASE GOLD connections should be set to use a fully-qualified domain name (FQDN) instead of an IP address. This will allow for faster and more reliable High Availability and Disaster Recovery failovers. To better handle this, CU*Answers maintains its own DNS server for all of its important domain names. When CU*Answers rolls to its HA or DR sites, it updates the DNS entry for the CU*BASE servers to point to the new location. If a Credit Union is hosting its own copy of the cubase.org z  More...

Yes. The common method is to retain completely separate databases for each institution, but allow staff a centralized access point to move in and out of each credit union database to perform needed tasks. For example, CU*Answers and Xtend have been able to create great operational efficiencies using this configuration method for shared bookkeeping, member communications, web hosting, and many other functions. Visit the Developer's Help Desk if you would like to talk to someone about a p  More...

Look in the bottom-right corner of any screen. The panel # will follow your credit union's CUID, and is usually enclosed in parentheses (). In this example, the CUID is WU and the panel number is 6142. WU (6142) 2/01/21 You can also click the ? button at the bottom of any CU*BASE screen, then choose About This Application . The Application Info window displays the panel # you are using as well as the underlying host screen ID (we use that to link to the associated online help topic, amo  More...

There are several significant differences in how ING updates vs. normal GOLD. To troubleshoot a workstation that is not receiving updates, follow these steps: Ensure the GUAPPLE is online If not, get the unit back online Ensure the workstation can browse to http://{{GUAPPLE HOST NAME}}/ This should launch a version of ING with a default device ID If not, verify the GUAPPLE configuration; or troubleshoot HTTP connectivity issues from the workstation to the GUAPPLE Delete C:\CUBASE\cubase\cubase.  More...

Session encryption protects member data better than ever by encrypting the information end-to-end as it traverses the network. From the mement the data leaves your PC to when it arrives at the host, it is secure and prontected from interception. In 2007, we introduced the first round of communications-security enhancements, EncryptionPAK, which allowed you to encrypt all CU*BASE data from when it left your office network to when it arrived at ours. We now offer full session encryption, which al  More...

The software updates to the iSeries are typically applied between 8a.m. and 1p.m. ET on Sunday mornings, although that can vary widely depending on the size of the release and other things that are happening at that same time (such as HA rollovers). GOLD updates are deployed the business day prior to the iSeries host being updated. For instance, if the host is being updated on Sunday morning, the GOLD update would be deployed on Friday. Clients that do not utilize GUAPPLEs would be able to dow  More...

It is not possible for CU*BASE GOLD to dynamically resize to fill the screen at higher screen solutions. The core software that is the backbone of our graphical user interface does not currently support this functionality. Therefore we have to manually develop and program individual panels for each supported screen size. So instead of a single screen, we actually create 3 individual GOLD panels for each underlying host screen. This requires separate development and testing for each individual  More...

CU*BASE ING is configured differently than normal CU*BASE GOLD. With normal GOLD, all of the connection parameters are set in the jwalk.ini file, and the shortcut simply opens the cubase.jwc file. There are some notable changes with ING: The jwalk.ini file is now the legasuite.ini file, and the *.jwc file are now *.lwc file The Legasuite client will prefer the INI and LWK files in the application directory over the Legasuite installation directory The Legasuite client will update the INI and L  More...

First you will need to make some changes to your iSeries security settings. Contact the CU*Answers iSeries Administration team at iSeriesAdmin@cuanswers.com for assistance. We will also need to deploy a new CU*BASE login host screen onto your box. This does not require a CU*BASE GOLD update; once the host screen has been deployed then CU*BASE GOLD will automatically display a different panel to match the new host screen. A few tips to keep in mind: Warn all of your employees that once the chan  More...

Print sessions are just a pass-through application, that take information from the iSeries host and route the document to a Windows printer already installed on the workstation. Print sessions can also be used to write the document to a file on the hard drive. To set what printer a session routes to, or to determine whether the correct printer is selected, follow these steps: Open the print session if it is not already open. (Note: the session does not need to be signed in.) Click on the Fil  More...

Passwords for the CU*Answers hosted iDOC Vault must meet the following: Minimum of 7 characters At least 1 lowercase character At least 1 uppercase character At least 1 number No special characters allowed

Credit union FROM email addresses are closely regulated and monitored within CU*BASE. As a mass email sender, and as an entity that sends on behalf of the network of credit unions, CU*Answers must meet standards of compliance set forth by email service providers, such as Google and Yahoo. Many of these standards rely on our email being delivered to appropriate and accurate member emails, from correctly configured credit union emails. If we fall out of compliance with these standards, we run the   More...

A device that forwards data packets along networks. A router is connected to at least two networks, commonly two LANs or WANs or a LAN and its ISP's network. Routers are located at gateways, the places where two or more networks connect. Routers use headers and forwarding tables to determine the best path for forwarding the packets, and they use protocols such as ICMP to communicate with each other and configure the best route between any two hosts.

Yes, we hold Mobile Banking up to the same rigorous standards for security and privacy as all our online services. During the development and beta process we underwent an exhaustive review by a third-party security auditing firm, who performed both external penetration testing and a source code review. It's Me 247 Mobile Web Banking passed this very intensive audit with high marks, having no high-risk vulnerabilities found. Medium-risk vulnerabilities that were found and addressed include ad  More...

Check the obvious reasons first: Does the printer have power? Is there paper loaded? Is the cable to the PC that drives it connected? If all of these are fine, then it could be that communication to the check printer has failed. Perform the following actions to resolve the situation: 1.) Disconnect the print session 2.) Power down the PC that hosts the print session 3.) Physically power down the printer 4.) If there is a print server, power it down by unplugging the power cable 5.) Power dow  More...

There are a host of things that you will need to take care of; all the usual, of course - letterhead, business cards, and such. On the technical side, there are several things to watch for: A change of address generally implies that you are going to move (or at least add a location and use it as your main facility). You will need to contact CU*Answers early in the process to make sure that you have a communications connection early in the process. Adding or moving MPLS lines takes time - most ci  More...

A technique used to gain unauthorized access to computers, whereby the intruder sends messages to a computer with an IP address indicating that the message is coming from a trusted host. To engage in IP spoofing, a hacker must first use a variety of techniques to find an IP address of a trusted host and then modify the packet headers so that it appears that the packets are coming from that host. Zewer routers and firewall arrangements can offer protection against IP spoofing.

Pronounced as separate letters and short for T ransmission C ontrol P rotocol/ I nternet P rotocol, TCP/IP is the suite of communications protocols used to connect hosts on the Internet. TCP/IP uses several protocols, the two main ones being TCP and IP. TCP/IP is built into the UNIX operating system and is used by the Internet, making it the de facto standard for transmitting data over networks. Even network operating systems that have their own protocols, such as Netware, also support TCP/IP.

CU*Answers hosts the solution and builds as much redundancy as practical into all critical networked systems. We utilize redundant load-balanced firewall systems to ensure security devices do not have single points of failure. The ASP e-receipt server systems are built with redundant power supplies to enable normal operation in the event of a power supply failure. All ASP systems are connected to our survivable power grid featuring robust UPS systems and natural gas generators with auto transfer  More...

Here are some good initial troubleshooting suggestions: If the login screen for iDoc will not even load: 1. Check to make sure the iDoc website is still running on its host server. If it is, move on to step 2. 2. Try accessing the website by using the IP address. If this does work: The DNS entry route needs to be put back into the router by the client's IT staff.